Overview
Shift’s Available: Days
Employment Type:Full Time
Hours:8 hours
Location:Southern Regional Medical Center - Riverdale, GA
We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement.
Responsibilities
Essential Duties and Responsibilities (includes, but not limited to):
Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions.
Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization.
Communicates all requirements and commitments for each project.
Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals.
Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders.
Serves as a change agent on patient experience.
Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan.
Adopts a proactive approach to identify risk to plan success.
Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences.
In collaboration with Regional Director, interfaces with key leadership constituencies to help drive system performance.
Applies evidence-based knowledge of performance improvement, survey instruments and methodology to work.
Leads, facilitates, or participates in facility and facilities within region’s patient experience teams and improvement activities as assigned or approved by director.
Supports other teams’ work in relation to patient experience outcomes, and supports integration of process improvements across system.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
Experience consulting or coaching evidence-based best practiced in patient experience in a health care setting
Bachelor’s Degree in Business, Healthcare or a related field, preferred.
Must have excellent communication and presentation skills – written and oral
Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders to creatively solve problems, guide, and influence people.
Must effectively manage time, and operate as a self-starter by being proactive and assertive.
Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills as well as a strong attention to detail.
Requires knowledge of CAHPS, Reputation Management, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement.
Strong computer literacy and software experience – Word, PowerPoint, Excel, Adobe Acrobat.
Ability to travel to all entity locations throughout the geographic service area.
Here are some of the benefits of working at Prime Healthcare:
Health, dental, and vision insurance options
Paid vacation, sick time and holidays
Bereavement leave, FMLA and other leave options
Employer 401K options
Tuition reimbursement options
Life, disability, and other insurance options
Many other amazing benefits
Full benefits at Prime Healthcare:
#LI-HM1
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights:
Need help finding the right job?
We can recommend jobs specifically for you!
Software Powered by ICIMS (
FacilitySouthern Regional Medical Center
LocationUS-GA-Riverdale
ID2026-264950
CategoryManager
Position TypeFull Time
ShiftDays
Job TypeExempt
...Establishes open positions by meeting with managers to discuss their recruitment needs. Builds applicant sources by researching and... ...active and passive candidate recruiting. Understand current legal guidelines conducting interviews. Maintain regular contact with...
...strong fit for an early-career, detail-oriented candidate at the entry level with a solid work ethic and a willingness to learn. The... ...processes are introduced. Communicate with internal teams to clarify payment information and help resolve posting issues promptly.
...Seeking EM locum provider near Nashville, for locum work in a free-standing Emergency Department ~ FSED ~ New site opening ~ Start Oct 1~12 hour shifts ~ Must be flexible for nights, days, weekends ~ BC EM, FM or IM All Star Healthcare Solutions benefits...
Job Description Job Description Class C Driver 26 foot box truck Location: Cincinnati, OH We are seeking reliable and experienced Class C Drivers to operate a 26ft box truck, on a dedicated route from Kentucky to Cincinnati, and back. Route starts either in...
...preparing and delivering end user training, and analyzing vendor... ...Initiate and perform assigned IT projects to address obsolescence... ...information, visit .BPMI is a drug-free workplace. Candidates... ...will be required to pass a pre-placement drug screening and background...