Job Description
Campus IT Technician
We are seeking a motivated and detail-oriented technician to join our campus IT team. This entry-level role supports the setup, maintenance, and troubleshooting of printers, classroom technology, help desk support, and support AVL systems across campus. The ideal candidate is a quick learner with a passion for technology and a commitment to excellent customer service.
Essential Duties and Responsibilities
Printer Support
- Install, configure, and maintain campus printers and multifunction devices
- Monitor printer performance and manage consumables (toner, paper, etc.)
- Respond to service requests and troubleshoot hardware/software issues working with print vendor for service issues
Classroom Technology
- Assist with setup and maintenance of classroom equipment (projectors, smart boards, document cameras, etc.)
- Support faculty and staff with technology-related classroom needs
- Perform routine checks to ensure classroom tech is functioning properly
- Structured cabling as needed to support classroom technology
AVL Systems
- Assist with set up and operate audio/visual equipment for campus events, lectures, and presentations
- Assist with lighting and sound system configuration and troubleshooting
- Support live streaming and recording setups as needed
Qualifications
- High school diploma or equivalent required; associate degree or technical certification preferred
- Basic understanding of IT hardware and software
- Familiarity with printers, AV equipment, and classroom tech is a plus
- Strong problem-solving and communication skills
- Ability to lift and carry equipment (up to 50 lbs.) and work in various campus locations
- Willingness to learn and grow within a dynamic team environment
- A+ or Network+ Certifications is a plus
Competencies
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
What We Offer
- Hands-on experience in a collegiate IT environment
- Opportunities for professional development and training
- Collaborative and supportive team culture
- Access to campus amenities and benefits
- Educational discounts after 1 full year of service
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