IT Help Desk Job at Wellington Steele and Associates, Rochester, NY

  • Wellington Steele and Associates
  • Rochester, NY

Job Description

IT Help Desk Technician

Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Responsibilities

Key Responsibilities

  • Provide first-line technical support via phone, email, and in person
  • Troubleshoot hardware, software, and network-related issues
  • Support user accounts, password resets, and permissions in Active Directory
  • Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
  • Set up and configure desktops, laptops, and peripherals
  • Escalate more complex issues as needed
  • Document tickets, resolutions, and processes
  • Deliver strong customer service to internal users
Qualifications

Required Skills & Qualifications

  • Experience or exposure to Active Directory (user management, resets, permissions)
  • Basic knowledge of Cisco networking (switches, routers, connectivity)
  • Comfortable handling phone support and interacting with users daily
  • Strong communication and customer service skills
  • Ability to work on-site and support users face-to-face
  • Basic understanding of Windows environments and IT fundamentals

Preferred

  • CompTIA A+, Network+, or similar certifications
  • Internship or help desk experience
  • Experience with ticketing systems

Job Tags

Internship, Remote work

Similar Jobs

America's Swimming Pool Company

Pool Maintenance and Repair Technician Job at America's Swimming Pool Company

 ...Pool Maintenance And Repair Technician ASP America's Swimming Pool Company is America's premier swimming pool service company. We have been operating for over 15 years with an outstanding reputation. We pride ourselves on providing "resort quality pool services".... 

Ducera Partners LLC

Associate - Restructuring - New York Job at Ducera Partners LLC

 ...Ducera Partners is a leading, independent investment banking and strategic advisory firm. We take a collaborative, partnership-based approach...  ...and financing of transactions and regularly attend internal and client meetings, negotiations and due diligence sessions... 

Neighbors and Associates

Coatings Line Shift Lead - First Shift Job at Neighbors and Associates

 ...Coatings Line Shift LeadEstablished in 2003, Tank Connection was...  ...that all OPM's are completed and logged; recording line stoppages;...  ...accuracy and thoroughness to ensure first quality of work.Ability to...  ...related duties requested by their supervisor in compliance with Federal and... 

Varsity Tutors, a Nerdy Company

College Economics Tutors (Instant) Job at Varsity Tutors, a Nerdy Company

 ...the first 25 applicants The Varsity Tutors Live Learning Platform has thousands of students looking for immediate online College Economics help nationally. As an Instant Tutor on the Varsity Tutors Platform, you'll have the flexibility to accept on-demand tutoring... 

Within District

Athletic Trainer Job at Within District

 ...High School Athletic Trainer The Athletic Trainer provides healthcare services to high school student-athletes, including injury prevention, evaluation, treatment, rehabilitation, and emergency care. The Athletic Trainer works closely with athletes, coaches, parents...