Call Center Manager
$30–$40 per hour | Full-Time | Tukwila, WA | Monday–Friday, 8:30 AM–5:00 PM
Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and shower renovations. We are seeking an experienced, hands-on Call Center Manager to lead our call center team and drive performance.
This is an excellent opportunity for a results-oriented manager who knows how to coach employees, improve call performance, increase appointment volume, and create accountability around measurable goals.
What You’ll Do
As the Call Center Manager, you will oversee the daily operations and performance of our call center team.
Lead, coach, and develop a team of Call Center Representatives
Recruit, hire, onboard, and train new team members
Monitor individual and team performance and provide regular coaching
Establish clear performance expectations and hold employees accountable
Track key performance metrics, including call activity, appointment setting, lead conversion, and follow-up
Improve call quality, productivity, and overall team performance
Oversee inbound customer calls and outbound follow-up activity
Ensure leads are contacted promptly and handled professionally
Manage appointment scheduling, confirmations, cancellations, and rescheduling
Coordinate appointment availability and scheduling with the sales team
Work closely with sales leadership to maximize appointment opportunities
Resolve escalated customer concerns and service issues
Identify and implement improvements to call center processes and workflows
Maintain a high standard of customer service and professionalism
What We’re Looking For
1+ year of call center management, call center supervisor, or team leadership experience
Experience coaching and developing employees in a performance-driven environment
Strong leadership and accountability skills
Experience working with KPIs, performance metrics, quotas, or appointment-setting goals
Strong customer service and conflict-resolution abilities
Excellent verbal and written communication skills
Strong organizational, scheduling, and multitasking skills
Comfortable using CRM systems and learning new software
Strong attention to detail and follow-through
Ability to thrive in a fast-paced environment
Experience managing an appointment-setting, inside sales, customer service, or outbound calling team is highly preferred.
Compensation & Schedule
Pay: $30–$40 per hour, depending on experience
Full-time position
Monday–Friday
8:30 AM–5:00 PM
On-site position in Tukwila, WA
Why Join Us?
Competitive hourly compensation
Monday–Friday schedule
Hands-on leadership role with autonomy and responsibility
Opportunity to directly impact appointment volume and company growth
Work closely with sales and operations leadership
Growing company with opportunities to make a meaningful impact
Job Type: Full-time
Pay: $30.00–$40.00 per hour
Work Location: In person – Tukwila, WA
Benefits:
401(k)
Health insurance
Work Location: In person
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